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A SAFE RETURN

Update to the Reno Phil’s Health & Safety Policies

We look forward to welcoming you back to the concert hall, and to joining us for shared experiences that transform, engage, and unite us as a community.

Please review these updated safeguards in place for our concerts this fall:

The safety and well-being of our patrons has been, and always will be, a top priority of the Reno Phil. Given the increase in COVID-19 cases and illnesses, and in keeping with new industry norms and best practices, beginning October 1, 2021, the Reno Phil will require proof of vaccination for entry to all Classix performances. Those patrons who are not fully vaccinated, including children under the age of 12, must have proof of a negative COVID test, taken within 72 hours of the performance. All patrons will need to provide this information as a condition of entry. Mask wearing is also required when inside the venue and this includes all venue staff.
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VACCINATION POLICY

All Reno Phil concert attendees at the Pioneer Center for the Performing Arts Center (ages 3 and up) will be required to provide proof of vaccination and identification upon arrival at every performance, or provide proof of a negative COVID-19 test (either a PCR test taken within 72 hours of the performance start time, or an antigen test taken within 24 hours of the performance start time). Self-administered tests (like an at-home kit from a drugstore) will also  be accepted.

Proof of full vaccination is defined as two weeks after your second shot against COVID-19, either in the form of a physical vaccination card or a photo of the card.

Please do not email your proof in advance; everyone will be required to provide proof of vaccination prior to entering the theater.

Proof includes one of the following:

  • CDC Vaccination card (which includes the name of the person vaccinated, type of COVID-19 vaccine provided, and date the second dose was administered (or single dose Johnson & Johnson), which must be at least two weeks prior to the concert date)
  • A photo of the attendee’s CDC vaccination card as a separate document
  • A photo of the attendee’s CDC vaccination card stored on a phone or electronic device
  • Documentation of full vaccination from a healthcare provider
  • Documentation of a negative COVID test (either a PCR test taken within 72 hours of the performance start time, or an antigen test taken within 24 hours of the performance start time)
    • Antigen tests administered by an official testing center and self-administered tests will be accepted

Please also bring your government issued ID card for verification process

    • Guests younger than age 18 without ID must be accompanied by an adult with proper identification
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MASK POLICY

All Reno Phil concert attendees (ages 3 and up) at the Pioneer Center for the Performing Arts will be required to wear a mask at all times, regardless of vaccination status, unless the attendee is exempt from wearing a mask due to a disability as defined by the Americans with Disabilities Act (42 U.S.C. 12101 et seq.).

Wear a mask with two or more layers. Wear the mask over your nose and mouth and under your chin. The following are prohibited: Masks with exhalation valves; masks made of loosely woven fabrics; scarves, buffs, bandanas, gaiters, and face shields alone (inadequate protection). Masks will be available upon request.
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NO CONCESSIONS

The concession stand will not be open at Reno Phil concerts for the time being.

ARRIVE EARLY

Please arrive 45 minutes prior to your performance to allow the venue staff to check your proof of vaccination or negative test result and assist in seating before your curtain time.

All Reno Phil staff and musicians have provided proof of vaccination, and will wear masks at Reno Phil concerts. (Note that the wind & brass players will not be masked on stage while performing).

We will continue to follow public health guidance and government requirements, and promptly communicate with our patrons about any changes. This policy will be re-evaluated on a per concert basis. You will find frequently asked questions and answers below.

Taking good care of ourselves and each other means that we can experience the joy of live music and learning together again. Thank you for your consideration and collaboration.

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FREQUENTLY ASKED QUESTIONS

Why does the Reno Phil have a vaccination requirement?
Recent trends in the COVID-19 pandemic are concerning, so we are taking this additional step to ensure that we can move forward safely together. Similar policies are in place at venues across the country. Everyone’s health and safety is our top priority.

When and where will I show my vaccination card and ID?
Attendees will be asked to present their documentation upon entry to the Pioneer Center for the Performing Arts.

What vaccination documentation will you accept?
The following documentation is acceptable:

  • CDC Vaccination card (which includes the name of the person vaccinated, type of COVID-19 vaccine provided, and date the second dose was administered, which must be at least two weeks prior to the concert date)
  • A photo of the attendee’s CDC vaccination card as a separate document
  • A photo of the attendee’s CDC vaccine card stored on a phone or electronic device
  • Documentation of full vaccination from a healthcare provider
  • Documentation of a negative COVID test (either a PCR test taken within 72 hours of the performance start time, or an antigen test taken within 24 hours of the performance start time)
    • Antigen tests administered by an official testing center and self-administered tests will be accepted

Matching photo ID will be required at the door. 

Do I need to show my vaccine card every time I see a show?
Yes, we will need to verify your vaccine status for every Reno Phil Classix concert.

What if I lost my vaccination card/record?
If you are unable to find your vaccination card or record, please contact Immunize Nevada at 775-624-7117 or by email at info@immunizenevada.com. They have staff and volunteers who will help you find your record, and can also provide you with a pdf.

Will this policy apply to all concerts this season?
This policy is currently set to start with our October 23 & 24 concert. We will continue to follow the guidance of health and safety officials and will reevaluate these policies before each Classix concert in the 2021-22 season.

I am not vaccinated. Can I take my own rapid test and bring the results as proof of a negative test?
Attendees who are not vaccinated must provide proof of one of the following instead of evidence of vaccination:

  • negative COVID-19 antigen test taken within 24 hours of the performance start time, or
  •  negative COVID-19 PCR test taken within 72 hours of the performance start time.
  • Antigen tests administered by an official testing center and self-administered tests will be accepted

I’m bringing my 11 and under children who can’t get vaccinated. Do they need a test?
Yes. Attendees under the age of 12 must be accompanied by an adult that meets our venue’s vaccination requirements, and the adult must provide proof of the following for the child:

  • negative COVID-19 antigen test taken within 24 hours of the performance start time, or
  •  negative COVID-19 PCR test taken within 72 hours of the performance start time.
  • Antigen tests administered by an official testing center and self-administered tests will be accepted

My 12-17 year old is vaccinated but does not have an ID – what should I do?
Attendees younger than 18 may present a government-issued photo ID or a school photo ID as an alternative. Attendees younger than 18 who do not have  either a government-issued ID or school photo ID can only attend performances in the company of an adult who provides the required ID and vaccine documentation for themselves and can confirm the validity of the minor’s test results or vaccination verification.

Will there be a separate section for vaccinated vs unvaccinated attendees? Social distancing?
No. All events will be sold at full capacity.

What if my child is too young and won’t wear a mask?
All attendees ages 3 and up are required to wear a mask regardless of vaccination status.

Will the people staffing events be adhering to these protocols?
All staff, musicians, volunteers and guest artists working at Reno Phil concerts will also be required to follow its mandatory vaccination policy and mask policies.

I have purchased tickets prior to this policy and would like a refund.
We will miss seeing you and are able to offer exchanges into future events, credits, or refunds. Please contact the Box Office at 775.323.6393 or email boxoffice@renophil.com. You may:

  • request a link to the concert livestream
  • request a ticket exchange
  • return your tickets for a credit on your account or as a donation to the Reno Phil
  • request a full refund

All guests must stay home if not feeling well or have exhibited symptoms of COVID-19 in the past 10 days. Guests who have tested positive for COVID-19 within the past 10 days must stay home.

No exceptions will be made to this policy for Reno Phil patrons or volunteers.

This policy will be reviewed prior to each performance and amended if local conditions, including federal, state, local or venue restrictions, have changed.