Livestream Concerts Support Page

Can I view on multiple devices?
Tickets are valid for one viewing device only. If you need to switch devices, the device that last clicked the link will remain active for viewing. If you’d like to watch on multiple devices, you’ll need to purchase additional tickets.

The stream is not starting, what should I do? 
If you are viewing on a mobile device, you may be prompted to push a PLAY button to start the stream. If your stream is still not working, please try restarting your web browser or closing the view window on mobile and clicking on the link again.

Stream is not playing smoothly or is fuzzy
Know your internet speed – streaming video can be challenging without fast internet service. As a rule of thumb, we recommend paying for download speeds of at least 15 Mbps for each device that you plan to use at the same time.

Can I watch this on my Smart TV or Apple TV?
Yes! Apple TV users can “screen mirror from your iPhone or Mac. We recommend testing this with your access link prior to the start of the livestream for a stress-free viewing experience – you can test this anytime and you will see a countdown timer up until the livestream begins on concert day.

I am a subscriber and I’ve entered the code online, but it still shows that I owe $23.50
Make sure that you’ve clicked “Apply” after entering the promo code. Then, when you click next to the next screen, it should show the correct balance.

I can’t find my ticketing link
Check your spam/junk folders.  If you still cannot find your ticket confirmation email, please contact us at 775-323-6393.

Something Else? Contact Us