Welcome

FREQUENTLY ASKED QUESTIONS

CONCERT ENTRY REQUIREMENTS

What are your current concert entry requirements?

As of April 10, 2022, proof of vaccination or a negative test will no longer be required for entry into events held at the Pioneer Center for the Performing Arts. Masks will continue to be recommended for all patrons regardless of vaccination status.

Since COVID requirements can change at any time, please check the Pioneer website before you depart for the theater on the day of your performance(s) to ensure you fully understand the most current information. Should venue requirements change at any point to any performances, all ticket buyers will also be alerted via email and updates will be posted on our social media channels.

Why have you changed your entry policy?

In partnership with the Pioneer Center, we have followed the recommendations of the CDC and the Washoe County Health District for our entry policies throughout the pandemic. Current changes are based on the loosening of the state and federal guidelines, which now indicate that it’s safe to be unmasked indoors where the COVID-19 spread levels are low. Washoe County is currently in the “low” category.

We understand that some patrons will be more comfortable attending concerts if masks are worn and we encourage both guests and staff to continue wearing masks, particularly in indoor areas.

TICKETS, EXCHANGES, REFUNDS

What if I purchased tickets but am unable to attend the performance?

Please review our full ticketing policies here.

All single-ticket sales for non-subscribers are final.

Subscribers may exchange any of their tickets for other performances. If you cannot attend a performance, simply call (775-323-6393) or visit our box office (925 Riverside Dr., Ste. 3) to exchange your tickets at least 24 hours before the performance. There is an additional cost if seating upgrades apply, and all exchange requests are subject to availability.

You may also donate your ticket back to the Reno Phil and receive a donation receipt. Please contact the Box Office at (775) 323-6393 at your earliest convenience.

ATTENDING A CONCERT

What do I wear?

It’s always the first question, but should be the last thing to worry about.

Our performances can be more formal in an informal town. Some people enjoy dressing up, wearing suits and cocktail dresses to celebrate the occasion. You’ll see some finery, but rarely a tuxedo or evening gown. Patrons will wear what is most comfortable and reflective of their own style. We encourage you to dress appropriately and the key thing to remember is that we want you to enjoy the show, not kill yourself (or your wallet) over clothing.

Best answer: Wearing what makes you feel comfortable will set the tone for a wonderful evening.

When should I arrive?

Many patrons arrive 20 to 30 minutes before the concert is scheduled to begin. Will Call ticket patrons should arrive at least 30 minutes early. Latecomers will be seated at the first musical break, at the discretion of the ushers. The first piece on the program is usually short and arriving late means you might miss one piece. A video monitor in the lobby allows late patrons to hear and see the action on stage while waiting for late seating opportunities.

How long is a typical performance?

Although concert length varies, most performances are about two hours, including one 20-minute intermission.

Where do I park?

Patrons have several options for parking near the Pioneer Center for the Performing Arts. We recommend the following:

  • Metered parking (pay Monday-Saturday 9am – 6pm; free evenings after 6pm and on Sundays)
  • The open parking lot across from the Washoe County Court House (free on evenings and weekends). The entrance is located on Court St, between Virginia and Sierra St.
  • The parking lot attached to Nevada State Bank (ONLY available free in the evenings and on weekends)
When do I applaud?

It is so easy to get swept up in the momentousness of the music and start applauding alone. Don’t worry – we’ve all done it. When you get to the concert, look at the program page. Most musical compositions are made up of 3-4 sections (or movements), with brief pauses between. It is customary, but difficult, to hold your applause until the end of the final movement. If you still aren’t certain when to applaud, a good sign is when the conductor either turns around or steps off the podium. If all else fails, you can always wait for the rest of the audience to begin clapping.

May I bring children?

Infants are not advised, as they could disrupt the patrons around you. If you have an infant, please advise the Box Office Manager so they can seat you in an area where you may easily exit in case of fussy behavior. Use discretion on whether your child is able to sit through a concert. There are many ways to expose your child to classical music. Children of all ages are welcome at Spirit of the Season and any Family Concerts that are produced with the whole family in mind.

Please note: Each person attending the concert MUST have a ticket to gain entrance to the auditorium, including infants of any age.

What If I don't know or enjoy the music?

Bravo to you for exploring something new! We recommend you attend our pre-concert talk, Inside the Music, where conductor Laura Jackson will briefly talk about the pieces, the composers and why she chose the evening’s compositions. This extra knowledge will make the music more enjoyable–and understandable–for you. It can also help to read the program notes, which will give you a broad overview on the pieces being performed.

May I bring my cellular or wireless phone?

Please turn off all cellular or wireless phones before entering the concert hall. Please also disconnect electronic signals on watches and paging devices before the performance.

May I take pictures or record the performance?

The use of still, video and digital cameras or audio recording equipment is strictly prohibited during the performance. Pictures are encouraged during ovations and prior to the start of the performance.

If you have further questions, please contact us at renophil@renophil.com.